Last updated: 01-01-2023
Welcome to Editions Aulodie, an online sheet music shop and publishing house. Please read these Refund and Returns Policy carefully before using the Editions Aulodie website (the “Service”) operated by Editions Aulodie (“us”, “we”, or “our”).
Overview
Thank you for purchasing digital sheet music from our website. We strive to provide high-quality digital products to our customers. Due to the nature of digital downloads, our refund and return policy is subject to the conditions outlined below.
Eligibility for Refund
We offer refunds under the following circumstances:
- If you have purchased a file but have not yet downloaded it, you may request a refund within 14 days of your purchase.
- If you experience technical issues preventing access to your purchased files, and we are unable to resolve the issue.
- If the digital sheet music is significantly different from its description on our website.
Non-Refundable Situations
Refunds will not be granted under the following conditions:
- If the file has been downloaded at least once.
- If you change your mind after purchasing.
- If you purchased the wrong item but have already downloaded the file.
- For minor formatting differences that do not impact usability.
How to Request a Refund
If you meet the eligibility criteria for a refund, you can request one by contacting our customer support at contact@aulodie.com. Please provide the following information:
- Your order number
- Details of your issue
- A confirmation that the file has not been downloaded (if applicable)
Processing Refunds
Refunds will be processed within 5-10 business days after approval. The funds will be returned via the original payment method used for the purchase.
Contact Us
If you have any questions about our refund policy, please reach out to us at contact@aulodie.com.